"Data Upload Required" message on the DM300C-DM475
Learn how to resolve a "Data Upload Required" message on the DM300C, DM400C, DM450C, or DM475.
Products affected: DM300C™, DM400C™, DM450C™, DM475™
Before you begin
Make sure that your system connects to the Pitney Bowes Data Center using SmartLink, PC Meter Connect, a USB Ethernet Connectivity Kit, or a WiFi Connection Device.Solution 1: Connect and download available updates
- Select Connect now. (If your meter does not display Connect now, skip to Solution 2)
- Select Continue.
- Select Download Now, if prompted, to install available updates for your meter.
- Select Return Home to return to your Home screen after your updates install.
If the "Data Upload Required" message still appears, try Solution 2.
Solution 2: Check your balance and download available updates
- If the Data Upload Required message appears and Connect now options do not display on your screen:
- Press Refill Postage.
- Select Check PBP Balance. (Your meter connects to the Pitney Bowes Data Center and displays your available balance.)
- Select Continue.
- Select Download Now if prompted to install available updates for your meter.
- Select Return Home to return to your Home screen after your updates install.
UPDATED: July 20, 2023