VERIFIED SOLUTION i

How to troubleshoot AFP Output Data Issues

Steps to troubleshoot when customers has an issue with the appearance of an output file generated from PI Output Manager (PIOM).

Generally the output is sent to a printed and that is what any issue should be raised against.  For AFP files the output AFP file we create may look different in several AFP tools used for viewing AFP files.  In one case the File was good in Credo AFP Browser but customer was using AFP Lookup to view file and it looked bad.  Customers need to send the output that is printed as the benchmark for opening cases and not any viewer tools.  
Environment Details
Product Feature: General

Operating System: Windows OS

Database: N/A

Configuration: Standard
 
UPDATED:  April 5, 2017