VERIFIED SOLUTION i

How to improve performance when on a machine with anti-virus software in EngageOne

Product Feature: Performance

Operating System: Windows

Database: NA

Configuration: NA
When running EngageOne on a server with Anti-virus software can cause a performance issue due to the software scanning all files that get written to and read from. On lower specification servers this can impact the performance of the EngageOne service. To prevent this from being an issue the following folders can be added to an Exclusion rule in the Anti-virus software to help speed the system up:

Active-drive
engageone\server\batch
enageone\server\doc1gen

The folders can be located in the installation path of the EngageOne software. 


 
UPDATED:  April 20, 2017