VERIFIED SOLUTION i

How to dispute a charge or a fee on an invoice or statement

You will need to create an online account in order to use the online feature to dispute a charge or fee.
  1. Sign in to your account online:
  • Click this button to directly to your Billing Accounts > Invoices
 
  • Click this button to directly to your Credit Lines > Statements 
 
  1. Then select the blue Account number for the invoice or statement in question.
  2. On the Details screen, select Dispute a Charge, located on the left side of the page, below Summary of Your Charges.
  3. Select the charge you want to dispute; then select the Create a Case button.
  4. Complete the form and select Submit Dispute.
  5. A confirmation message with your Case number will display. 
To check the status or inquire about your case use Manage all cases, located in the Support Cases tile at the bottom of the Your Account dashboard.
UPDATED:  July 16, 2019