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How do I question a charge on my invoice or statement

UPDATED : April 10, 2017


You must first create a profile and add your accounts before you can access your online billing.

Follow these steps to dispute a charge on an invoice or statement:
  1. To question a fee or a charge, select an option:
  • Select this button to sign in and go automatically to your list of lease, rental, or supply invoice(s):
    sign in here deep link

  • Select this button to sign in and go automatically to your list of Purchase Power® statement(s):
    sign in here deep link
  1. From the list, select the blue Invoice number or Account number to view the charge details.
  2. On the Charge Summary screen, select the link, Question on Charges+. This link expands a list of types of charges and/or topics.
question charges link on summary of your charges screen
  1. Select the radio button next to the option you want help with, then select Create a Case.
  2. Choose a category from the menu that best describes your question, then select Continue.
  3. Provide a brief description related to your question. Note: This is a required field.
  4. Select Submit.
  5. You receive the message: "Your support case has been created." This message includes your case number. Note your case number for future reference.
Visit Case Management to check the status of this support case. OR, sign in to your account and scroll down to the section: Your Recent Support Cases to view a list of your open and closed cases.
 

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