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How do I question a charge on my invoice or statement

UPDATED: June 16, 2017


Follow these steps to dispute a charge on an invoice or statement:
  1. To question a fee or a charge, select an option:
  • For lease, rental, or supply invoice(s), click directly on this button here to go to your list of invoice(s):
    sign in here deep link
 
  • For Purchase Power® statement(s), click directly on this button here to go to your list of statement(s):
    sign in here deep link
From the list, select the blue Invoice number or Account number to view the charge details.
  1. On the Charge Summary screen, select the link, Question on Charges+. This link expands a list of types of charges and/or topics.
question charges link on summary of your charges screen
  1. Select the radio button next to the option you want help with, then select Create a Case.
  2. Choose a category from the menu that best describes your question, then select Continue.
  3. Provide a brief description related to your question. Note: This is a required field.
  4. Select Submit.
  5. You receive the message: "Your support case has been created." This message includes your case number. Note your case number for future reference.
Note: You must first create a profile and add your accounts before you can access your online billing.

To check the status of your support case:
  • Visit Case Management OR,
  • Sign in to your account and scroll down to the section: Your Recent Support Cases to view a list of your open and closed cases.

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