VERIFIED SOLUTION i

Issues with Confirm OnDemand working from home but not in the office

Products affected: Confirm, Confirm OnDemand
Confirm OnDemand can be used in the office or from home but Pitney Bowes do not support the working from home aspect.  The reason for this is that there are too many variables that it depends on such as broadband provider, bandwidth, screen resolution which are not related to the software.  However, Tech Support are able to assist if the software problem also happens when using Confirm in your office environment.

If the problem only happens when working from home we advise you to seek assistance from your internal IT Department.
UPDATED:  March 28, 2019