VERIFIED SOLUTION i

How to close a defect down without later raising a job from the defect in Confirm

Product Feature: Non-routine Maintenance


 
How to close a defect down without later raising a job from the defect in Confirm?

The best way to set Defects that have been resolved by work down is to link them to the Job that resolved the problem.  Where there is no Job to link the Defect to, then the only other way of setting a Defect to "No Action Required" is to import a Defect Update, using Import Anything, to change the Status.

The Import Anything spec can be obtained via the Confirm Help Files or by requesting a copy from Tech Support
UPDATED:  August 21, 2017