VERIFIED SOLUTION i

How to resolve error "Install server not responding" when installing MapInfo Pro v15.2.4 maintenance patch

Sometimes when trying to install MapInfo Professional on a Windows server via a Remote Desktop Session, a user may be presented with the following message:

Install Server Not Responding
The problem is the new Remote Desktop Session Host allows multiple installs to be in process at the same time by queuing the installs. The process that allows this is called the "Windows Installer Coordinator". The behaviour of this particular process is controlled by a System Group Policy called "Windows Installer RDS Compatibility".

When the Remote Desktop Session Host is enabled (it is enabled by default) the Group Policy for the "Windows Installer RDS Compatibility" is also enabled.

Usually, users can clear the install queue by restarting the server. Alternatively, users can try disabling "Windows Installer RDS Compatibility".

To disable this group policy:
  1. Log on to the system with a User that has Administrative Privileges
  2. Open the Windows Control Panel
  3. Perform a search for Group Policy
  4. The search results should display a link to the "Local Group Policy Editor"
  5. Once inside the editor, go to: Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Application Compatibility
  6. In the right pane, right click on 'Turn off Windows Installer RDS Compatibility" and select Edit from the drop down menu
  7. Select the Radio Button labelled 'Enable'
  8. Click OK
Environment Details
Products affected: MapInfo Pro™
Product Feature: Installation
Operating System: Windows Server 2008 R2

 
UPDATED:  November 22, 2017