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Resolve Error 10172 "licensed limit exceeded" in EngageOne Vault

UPDATED: April 20, 2017


EngageOne Vault stops loading documents and error 10172 is returned:
 
11:24:03 server listening on port [6008]
11:24:18 ERROR 10172: you have exceeded the licensed limit of [1250000] pages processed per month
11:24:18 month [2004/12] total pages [1682670]
11:24:18 month [2005/1] total pages [1550968]
11:24:18 month [2005/2] total pages [1451465]
11:24:18 month [2005/4] total pages [1331004]
11:24:18 month [2005/5] total pages [1884400]
11:24:18 month [2005/6] total pages [1801025]
11:24:18 month [2005/7] total pages [1916927]
11:24:18 ADM operations suspended

Vault occasionally checks the history of the Vault to determine if the page limit defined in the keycode has been breached in any month in the Vault history.  If it has, it will report the month in which the license was breached and stop loading documents.

If restarted, the loader may start loading documents again, but as soon as the check is run (the user has no control over this action), it will stop again reporting that the licensed number of pages has been breached.  The only way to resolve this is to amend the license to increase the permitted number of pages that can be loaded.  This needs to be done through your Pitney Bowes account manager.

It is also a good idea to run the audit report to get a full view of which pages go with which month.  In some rare cases it is possible for the pages to be assigned to the wrong month, causing this error to be thrown erroneously. 

To run the audit process, create a text file with some size (either with a few spaces or some text), save it as audit.adm and drop this into the process folder in your Vault installation.  This will create two CSV files one with a breakdown by month, and the second a more details document showing the number of pages present in each file loaded.  Please note that while the audit is running Vault is taken offline.

Environment Details

5.3, 5.4, 5.5, 6.0, 6.1

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