VERIFIED SOLUTION i

How to change the name of EngageOne Correspondent in Websphere

Product Feature: Installation / Upgrade
How to change the name of the EO Correspondent in Websphere:

You should be able to change the name. It can be done in the EngageOneCorrespondent.war file located in ...\WEB-INF folder.

Edit the file web.xml and change the name within the XML tag <display-name>. 
UPDATED:  November 6, 2017