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How to understand the granting of Permits in relation to manual Permits in Confirm

UPDATED: November 30, 2018


You find, in Confirm®, an Authority user is unable to grant a Major Permit. The original Provisional Advance Authorisation (PAA) arrived electronically, but the Major Permit application was raised within the system manually.

The error below shows that in the Grant Permit Wizard it is not possible to progress the Permit:

Error Message:  Error! Grant, Refuse and Authority Imposed Variation can only be sent for Applications that have been received electronically.

Error received when using the Grant Permit Wizard in Confirm

Where the Major Permit application was raised within the system manually, the Authority user cannot grant the Permit and will receive the above error message. This is a behavior as per design and Confirm is behaving as expected.

Environment Details

Products affected: Confirm®
Product feature: Street Works

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