VERIFIED SOLUTION i

Replacing your print head on the DM100i-DM225

Products affected: DM100®i, DM125™, DM200L™, DM225™



Follow these steps to install your replacement Pitney Bowes print head:
  1. If a scale is present, remove it and set it aside.
  2. Open your top cover.
  3. Select Replace Ink Tank. The message Moving Ink Tank To Replacement Position displays.
Note: To stop the process, close the top cover.
  1. Flip your ink cartridge guard open.
  2. Lift up and remove your ink cartridge.
  3. While squeezing the two gray tabs on either side of your print head, lift and tilt your print head to the right as you remove it from your machine.
  4. Pull up and remove the black cap on your new print head (if present).
  5. Remove the protective tape from the bottom of your new print head.
  6. Squeeze the two gray tabs on either side of your new print head and angle slightly while sliding it back into its holder.
  7. Push your print head into place. There is an audible click when it seats correctly.
  8. Install your ink cartridge.
  9. Rotate your guard back to the closed position.
  10. Close your cover. If your system does not automatically return to the Home screen, press Continue.
UPDATED:  March 29, 2019