How to resolve waste tank full message on DM300c, DM400c and more

UPDATED : December 01, 2016

The Waste Tray Full, Ink Tank Full or similar message indicates your ink system has reached capacity. The ink waste pad needs to be replaced. Your equipment will not operate until you replace the ink waste pad and clear your system error message.

You must replace your waste ink pad before attempting to clear this message. Follow these steps:

Note: Ink can stain skin or permanently damage clothing. Gloves are included in the kit for your convenience.
  1. Order a replacement waste pad
  2. Install your new ink waste tray when it arrives. Watch this video to learn how to replace the ink waste tray.

Follow these steps to install the replacement waste pad:
  1. Remove the new ink waste tray from the envelope, and set both tray and envelope aside 
  2. Pull the ink drawer out from the side of your meter
  3. Remove the ink waste tray
  4. Put the used ink waste tray in the envelope that your new ink waste tray came in 
  5. Insert the new ink waste tray into the ink drawer, and then close the drawer 
  6. Select Menu
  7. Press Page Down 
  8. Select Maintenance 
  9. Select Replace Waste Tank 
  10. Select OK, I Understand 
  11. Select Yes, Tray is Replaced 
  12. Verify that your machine is operational by running two or three $0 stamps

Environment Details

Products affected: DM300C™, DM400C™, DM450C™, DM475™


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