Maintaining the moistener brush and wick on the DM100i-DM300C and SendPro 300

Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, SendPro® 300
Your optional in-line moistener applies E-Z Seal® solution to the envelope flap. Clean your moistener brush and wick if your moistener tank is full and sealing is incomplete. 

  1. Push down on your moistener's blue release lever.
  2. Pull your moistener straight out to the left.
  3. Pull up and remove the holder and wick from your moistener.
  4. Separate the wick from the metal holder.
  5. Clean your brush in plain water and rinse thoroughly.
  6. Reinstall your wick in the holder.
  7. Reinstall the wick and holder assembly in your moistener.
  8. Reinstall your moistener:
  • Push down on your moistener's blue release lever.
  • Slide your moistener back onto the machine. There is an audible click when it engages. 

Next steps
  • Replace your moistener brush or wick if your sealing quality does not improve after cleaning. Order a Moistener Replacement Kit, which includes a wick, shield, and brush assembly, from the Pitney Bowes Shop.
UPDATED:  April 23, 2019