VERIFIED SOLUTION i

Clearing a paper jam on the 1E05, 1E08, 1E20, 1E30, 1331, and J624

Products affected: 1E05, 1E08, 1E20, 1E30, 1E31, and J624 printers
  1. Press the cover release button and open the front cover.
  2. Slowly remove the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
User-added image
 
  1. Pull the paper tray completely out of the printer.
User-added image
 
  1. Close the front cover.
  2. Pull the jammed paper up and out of the printer.
User-added image
 
  1. Open the front cover again.
  2. Open the back cover.
  3. Pull the tabs at the left and right sides toward you to open the fuser cover (1).
User-added image
 
  1. Using both hands, gently pull the jammed paper out of the fuser unit.
User-added image
UPDATED:  January 18, 2019