VERIFIED SOLUTION i

Resolve www.g1.com/support taking time to get to the Downloads page

When using the www.g1.com/support web site for downloads, the following steps are done:
Login with user id and password
Click 'My Products'
Select the Product from the list
Choose the platform and click the 'View Available Downloads' link.

At this point, it *may* take up to 2-3 minutes for the next page to load (the actual Downloads page.)  This is normal, depending on how much activity the site is experiencing.

As a faster alternative, we offer downloads via our e-Store site.  Links for e-Store downloads are sent to the customer 'Ship To' contact for products, whenever new software versions and/or databases are released for products that are available via the e-Store.
 
UPDATED:  March 29, 2017