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Performing rate updates on the DM100i-DM200i and DM110i-DM220i

UPDATED: 15 January 2019


Watch this video, or follow the instructions below, to learn how to update the meter with the latest Rates (postal pricing).

Note: Some screens may vary depending on the software version your meter is running
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Notes:
  • If the update is performed in advance of the effective date, your meter will automatically switch to the new pricing on the effective date.
  • This update can take up to 10 minutes to complete. During peak periods, heavy network traffic may require several connection attempts.
TIP: Use your smartphone to follow the steps while in front of your meter.  You can also send the URL for this page to your smartphone email account, then click on the link.

Before you start, ensure that your system is connected via SmartLink™, wired or wireless LAN, PC Meter Connect, or via analogue phone line, in order to communicate with the Pitney Bowes Data Center.

Rate Update Instructions:
  1. At the main screen, select the Add Postage key.
  2. Select Check PbP Balance.
  3. The machine will automatically Dial / Connect.
  4. When as connection has been made, the Add Postage screen appears.
  5. Select No to skip adding funds.
At this point, if the machine returns to the home screen, it is likely that the new rates have already downloaded. Please check using the Rate Confirmation Tool.
  1. The machine will then check for, download and install the new rates.
  2. When the update has finished, follow the prompts until you return to the main screen.
  3. You may receive a request to reconnect for a further upload/download, proceed by re-connecting and follow any prompts.
  4. On the day of the rate change, you will receive a further upload/download request.  Follow the screen prompts to complete this.  The new rates are then active.
 

Rate Confirmation Tool:
To confirm if you have downloaded the latest rates, visit the Rate Confirmation Tool. Select your meter model and enter your 7-digit Serial Number, and the tool will confirm if the latest Rates have been downloaded. (The information can take a few hours to update - if you believe you have downloaded, but the tool says otherwise, please try again after 2 hours).

Note 1: If you download in advance of the effective date, do not worry if the new price does not show immediately after downloading – the new Rates will not be activated until the effective date.

Note 2: Depending on your meter type, an additional connection and/or download might be required on the effective date.

Note 3: Occasionally the meter requires a reboot on/after the effective date, in order to display the new Rates.

Environment Details

Products affected:
DM100i™, DM150i™, DM200i™ (P720)
DM110i™, DM160i™, DM220i™ (PR20)

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