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Performing a Surcharge Payment on the Connect+ series and SendPro P-series

UPDATED: 1 October 2018


A "Surcharge Payment" is a way to manually print a postage value, for instance to add extra postage to mail that has been franked incorrectly.

A Surchage Payment of zero may also be used for test print purposes, as no funds are used in this transaction.


To select Surcharge Payment:
  1. From the home screen, Select "Run Mail".
  2. Under Mail Information, click on the current class displayed. For example "Royal Mail 1st Class Letter".
  3. Under Class click "Back".
  4. At the bottom of the tabs click on "Surcharge Payment".
  5. Under Class, select the "Surcharge Payment £0.00" tab.
Note: Once selected, two additional options will appear on the right, under "Extra Services". These will only be used if you manual key in a Surcharge Payment greater than £0.00.
  1. Click the first tab if the amount is between £0.01 and £500.00. Key in the postage amount. Press "OK" and "OK" again to return to the Run Mail Screen.
  2. Click the second tab if the amount is between £500.01 and £999.99. Key in the postage amount. Press "OK" and "OK" again to return to the Run Mail Screen.
  1. When proccesing a £0.00 frank, under Class select "Surcharge Payment £0.00" and press "OK" to return to the Run Mail Screen.
  2. Press either "Start" to print on an envelope, or "Tape" to print the surcharge payment.

Environment Details

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

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