VERIFIED SOLUTION i

Portrait Foundation integrated telephony options

Product Feature: Telephony
 
Portrait Foundation supports Computer Telephony Integration (CTI) using Genesys telephony middleware.
Historically, this was achieved through a client server architecture called the Portrait Telephony Server (PTS) linking to the Genesys v7.2 SDK.
Genesys no longer supports this version of their SDK, so the only CTI solution available to Portrait Foundation users (since Portrait Foundation version 4.4 U2) is a new architecture called the Portrait Telephony Client (PTC) which downloads various client-side controls and interacts directly with version 8.0 of Genesys middleware.
UPDATED:  March 29, 2017