VERIFIED SOLUTION i

Resolve Add free text on rejection reason when choosing rejection reason for document in OfficeMail

By default (fresh installed OfficeMail system), when authoriser choose to reject a document, only rejection reasons are available as free selection.
Authoriser not able to add-in additional comment to provide further clarification toward the rejection, which can be difficult for document sender understand what's wrong.
Resolution:
Able to add free text when rejecting a doc can be achieve with following steps:
- at OfficeMail Administrator Web Site:
    - click on "Configuration" tab
    - click on "Email" settings
    - at "Email configuration" tab, tick the "REJECTED JOB EMAIL" and click on "Edit"
    - then click the "Reset to default"
    - then click "Update"
    Please refer to attached "email configuration.JPG"
- this will add the "Additional comments" in the template
- customer will now able to add free text at "Additional comments" section when rejecting a doc
Please refer to attached "rejection email with free text.JPG"

Please aware that the "Additional comments" will be available to all rejection reasons. 
Feel free to contact us at software.support@pb.com if you have any query.
Environment Details

 
UPDATED:  May 18, 2017