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How to resolve problems where a user process has not been followed correctly, ask the user to retry their process.

UPDATED: August 23, 2017


This is where a business process has not been correctly followed, and the desired results were not received.

Retry the required business process within Confirm, making sure to complete each step as per instructions.

This should achieve the desired results. If the process is followed and the results are still not as expected then contact Tech Support for further advice.

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