VERIFIED SOLUTION i

How to handle PIV "Action - Feedback" Cases

Alerts come into the PB Software support inbox whenever a PIV end user plays a video and leaves feedback.  The alerts follow this general format (below)

The alerts follow this general format (below)

When a case like this comes in, read the comments.  If they are not actionable you can close the case.  But if they refer to technical difficulties, raise a JIRA to the engineering team.

Unless the feedback says that there was a problem viewing the video we don't need to do anything. 


Visit Details
Campaign:
Lead Source:
Incentive:
Visit started: 2015-06-16 12:26:21 UTC
Time spent on site: 00:40:42
Number of visits:
Max stage reached: End
Weather: chance_of_storm
IP Address: 
Customer Selections
Business Need: educate
Opening:
Marketing Channels:
WebEx User: no
Information selected: Implementation process
Case studies selected:
Sales questions (if any):
Duration chosen: short
Contact Details
Phone: <tel:>
E-mail:
Contact method (if any):
Contact Name:
Business Name:
User Message: ""
ZIP / Postal Code:
Country: US
Timezone: America/Havana DST
Share Statistics
Direct Shares: 0

Indirect Shares: 0
Referral History

 
UPDATED:  October 18, 2017