VERIFIED SOLUTION i

How to handle PIV "Demo Feedback" Cases

Alerts come into the PB Software support inbox whenever a PIV end user plays a video (set up by one of our customers as a DEMO or live system)

They have set up some kind of demo.  Their clients or prospects are looking at the demo, and leaving feedback

The alerts follow this general format (below)

When a case like this comes in, read the comments.  If they are not actionable you can close the case.  But if they refer to technical difficulties, raise a JIRA to the engineering team.

Unless the feedback says that there was a problem viewing the video we don't need to do anything. 

Visit Details
Campaign:
Lead Source:
Incentive:
Visit started: 2015-06-16 12:26:21 UTC
Time spent on site: 00:40:42
Number of visits:
Max stage reached: End
Weather: chance_of_storm
IP Address: 
Customer Selections
Business Need: educate
Opening:
Marketing Channels:
WebEx User: no
Information selected: Implementation process
Case studies selected:
Sales questions (if any):
Duration chosen: short
Contact Details
Phone: <tel:>
E-mail:
Contact method (if any):
Contact Name:
Business Name:
User Message: ""
ZIP / Postal Code:
Country: US
Timezone: America/Havana DST
Share Statistics
Direct Shares: 0

Indirect Shares: 0
Referral History
UPDATED:  October 18, 2017