How to get Interaction Optimizer v2.4 working on Windows 7 SP1

Product Feature: Contact centre

Operating System: Windows XP 32bit

Database: Not stated

Configuration: Not stated
Interaction Optimizer v2.4 is supported on Windows 7 32-bit and 64-it but not supported on Windows 7 SP1.

Running the Smart Client on 64-bit versions of Windows causes the following error.

Microsoft IE Execute shell has stopped working


This is because C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\IEExec.exe runs in 64-bit mode by default, but the Foundation Smart Client applications need to run in 32-bit mode.


It is not possible to set the 32-bit flag on IEExec.exe as the location is restricted to everyone. The following workaround can be used to achieve this:
  • Copy IEExec to the Windows desktop.
  • Open a command prompt and navigate to: C:\Users\<domain_user>\Desktop>
  • Then run: corflags /FORCE /32BIT+ IEExec.exe IEExec.exe http://<server name>/Portrait_<Portrait_System>_SmartClientApps/productmanager/productmanager.exe

UPDATED:  September 8, 2017