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How to handle EngageOne Video requests to add user to Dashboard

How to handle EngageOne Video requests to add user to Dashboard

 

Certain hosted EngageOne Video customers don't have the capability to add their own users to the dashboard.

 

In this case, a JIRA will have to be raised on the customer's behalf to have the user added.

 

Engineering will add the user and respond back with the credentials:

 

example:

The id is created with the below details:-

 

id - anexampleuser

password - Please ask the user to use forgot password link to reset password by entering email anexampleuser@theiremailaddress.com

UPDATED:  September 7, 2017