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Updating your address, email or profile information online

UPDATED: September 11, 2017


Using Your Account, you can make changes to your profile including:
  • Change your email address - select the button to sign in and go straight to Profile Management:
Sign in email
Click here for step-by-step instructions to change your email address online.
  • Update your contact name - select the button to sign in and go straight to Profile Management:
Sign In name
Click here for step-by-step instructions to change your contact name.
  • Update a physical address if a product is moved to a new location, or if your billing address changes.
Steps to update the physical location of your products or change your billing address:
  1. Sign in to your account online.
  2. On the home page, scroll to the Your Products section and find the product that needs an address update.
  3. Select the Change address link above the product name.
change address link
  1. Modify your address information. Select the appropriate 'Yes/No' blue boxes to update the physical location of your equipment and/or the billing address.
change address form
  1. ​​​After you update your address, select checkbox, I agree to the Pitney Bowes Terms & Conditions; then select Next.​
  2. Select Confirm if the address shown is correct.  [If not, select Edit to correct the address.]
  3. The next page shows the message: “Change of Address Successfully Submitted”. Select Confirm. [You will then see your old address displayed.]
  4. Once the changes have been implemented online, you will receive a confirmation email.
If you have more than one account, a client service case will be automatically created for you to implement your address changes. A client service agent will notify you when your changes have been made online.

Note: If your only Pitney Bowes product is SendPro® or pbSmartPostage™, then the Your Products section of your account may not be displayed.
Create a case to update your address. Click on the button to sign in and then create a client service case so an agent can further assist.
Sign In case

Tip: Review how to add an account if you do not see all of your Pitney Bowes items.

 
Select a link to make changes to your online profile:
  • Email address, click here for step-by-step instructions.
  • Contact Name, click here for step-by-step instructions.
  • Password, click here for step-by-step instructions.

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