VERIFIED SOLUTION i

How to add Multiple Enquiries against one Job in Confirm

Product Feature: Customer Services
                            Maintenance Management
 

Question

In Confirm is it possible for multiple Enquiries to be linked to a single Job (this would be useful for when the same issue has been reported by several members of the public)?
 

Answer

This should be achieved by opening the subsequent Enquiry, then going into Action > Works > Find Job. 

When the Job is completed all Enquiry Statuses linked to the Job will be updated (if the Job Status is linked to an Enquiry Status).
UPDATED:  September 26, 2017