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Returning your meter

UPDATED: 16 August 2017


If you have just upgraded your machine or terminated your contract with PB, you will be required to return your meter, depending on the type of machine you have.

Self-Install Machine


If you have just upgraded your self install machine, you should have received a ‘Collection Request’ form in the box. Please complete this form and email to IRSC mailbox

In case you haven’t received the form or you need another copy you can download a copy here Collection Request Form
Once we have received your form, Pitney Bowes will arrange for a courier to collect your old machine within 5 working days.

Engineer Install Machine

Your engineer will make a request for collection upon installing your new equipment. 

If your new machine has been installed for 5 or more working days and your old equipment has not been collected, please contact us using the support contact information below,
 quoting the serial number of the old machine or your Pitney Bowes account number. 

If you have unused postage left on your old franking machine, this will be refunded once your old machine has been returned.

If you have an upgrade or replacement machine your unused funds will be transferred to your Pitney Bowes account within 10 working days. 

If you have terminated your contract, your unused postage will be refunded via cheque from the Royal Mail, this can take up to 6 weeks to complete. 

NOTE: Credit will always be issued back to your account; unfortunately we cannot transfer credit between machines.

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