How to return consumables

UPDATED: 18 August 2017

If you need to return a consumable, please follow the instructions below:

You can process a return by calling our Client Services team using the support contact information or by sending an email to our Aftersales team

Our Aftersales team will provide you with a returns form and the returns address. Once you have completed the form, place inside the parcel with the items you wish to return. It is vital the form is completed and the goods you are returning adhere to the returns policy listed below. If your goods do not meet the criteria below you will be contacted by the Aftersales care team to give advice of any discrepancies. This may lead to not receiving a credit for any goods returned.

Returns Policy (Franking Supplies)
Customers can return goods within 28 days of the purchase date and a full refund will be given, by means of a credit. The customer needs to follow the returns procedure below. The customer is responsible for the cost of the return and for the products to be returned in the condition sent; meaning goods are undamaged and unopened in a resalable condition.

Returns Procedure
All goods must be returned to the address provided on the returns form, credits can only be given if the customer returns the products to this address. It is the customer’s responsibility to ensure the goods reach us safely and at their cost. We recommend to use a track and trace option (special delivery or recorded). Once the goods reach us and are undamaged a credit will be released to the customer. 

NOTE: All returns must be authorised by Pitney Bowes. Generally we are happy to consider claims if notified within 28 days from the order date, and will at our discretion provide a credit where goods have been lost, wrongly delivered or invoices, incorrectly dispatched or have been delivered as a result of our error or damaged in transit.

However, for us to agree a return, the goods must be in the original packaging, protected by an outer box and in a re-saleable condition.


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