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Getting a refund for unused postage funds

UPDATED: 16 August 2017


Replacement of Meter

Once your Pitney Bowes Meter has been collected and reaches a Pitney Bowes return site, it is decommissioned within 48 hours. If there is a fault with the meter this may increase to 5 working days.

Any unused postage (funds) retained in the Meter will be applied to your Postage by Phone or Purchase Power account within 2 working days and will show as a credit on the next invoice/statement.
*** Note: Funds will not applied directly to the replacement Meter.***

Cancellation of Account

If you have cancelled your account with us, Pitney Bowes will provide the used and unused readings taken from your Pitney Bowes meter to Royal Mail who will issue a cheque refund for any unused postage (funds).

Please note this may take up to 15 working days to be processed.

Any deposit will be Cheque refunded by Pitney Bowes up to 8 weeks from date of meter being decommissioned

For any unused funds under £10.00, please contact the Royal Mail directly on 0845 611 3111. 

You will be required to provide your meter licence number.

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