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How to understand Percentage SOR Items in relation to Payment Requests in Confirm

UPDATED: July 7, 2017


You should not include a Percentage Item in a Payment Request. Similarly Percentage Items cannot be allocated to a Payment Request via Import methods.

Provided the Percentage Item is on the original Order in Confirm®, it will be added to the Request and Confirm will make a calculation of the percentage based on the Item quantities that are claimed. 

If the Percentage Item was not included on the original Order then it needs to be requested via a Variation to the works rather than via a Payment Request.

Environment Details

Products affected: Confirm®
Product feature: Payment Processing

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