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How to tell if a customer enquiry linked to a street works notice changes in step with the Street works notice status in Confirm

UPDATED: September 20, 2017


When creating a customer enquiry linked to a street works notice, does the enquiry status change in step with the Street works notice status changes?

It would depend how the Notice is progressed.

IF the client progresses the Notice manually using Street Works Wizards, it would not update the related Jobs or Enquiries attached to Notice.

If they Progress the Notice by changing the Job Status , and Job Status value has an Enquiry Status value populated, it WILL update the linked Enquiry.

Environment Details

Product Feature: Customer Services

 

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