How to ensure SOR items will be available in ConfirmConnect

SOR Items will be available in ConfirmConnect if the following conditions are met:

1) User's Data Security Group must have access to the SOR Schedule's Device Data Key. 
2) The SOR Item List is filtered based on: -
     • Contract BoQ: Contract and the Priority's Price Factor 
     • Site level BoQ: Contract, Priority's Price Factor and the Feature's Site

Note: This also requires the Contract to have Site Billing and the required Site/s to have Allow Site Rates enabled.

SOR Groups with at least one filtered SOR Item will be displayed.
Note: Adding the SOR Group will only add the SOR Items which meet the filtering defined above.

Incase SOR is still not displayed in ConfirmConnect, contact Customer Support.
UPDATED:  August 4, 2017