VERIFIED SOLUTION i

Confirm - How to resolve error: The Works is not in the correct state for this Notice. Current status = 'Unknown'. Attempted Action = 'ActualStartDate'. The expected sequence number from 'AB', (0000000) was 1. The sequence number received was 2.

Product Feature: Street Works


 
When receiving notices from a utility the below error occurs on the transfer tab of the notice:

The Works is not in the correct state for this Notice. Current status = 'Unknown'. Attempted Action = 'ActualStartDate'. 
The expected sequence number from 'AB', (0000000) was 1. The sequence number received was 2. 

The reason for this is due to the fact that the 1st sequence has not been either sent or received.

Check the invalid folder for the incoming notices to see if the XML has been placed there.  Also raise this with the sending utility so find out if:
a.  They sent sequence 1 at all
b. Can they resend sequence 1

To get the sequence into Confirm you need to ask the utility to resend or reprocess the invalid XML via the Notice Reprocessor utility found within the Street Works Transfer folder in Confirm - there is a knowledge base article that tell you how to reprocess the xml file.
UPDATED:  October 5, 2017