VERIFIED SOLUTION i
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Your USPS postage balance is displayed in the upper right area of the Choose a Recipient screen, just below the main navigation bar. You access the Choose a Recipient screen by creating a new USPS label from the Home screen, or by selecting USPS from the Print menu.Note: For UPS and FedEx carriers your postage costs are billed directly to your UPS or FedEx account.
To refill the postage in SendPro® Shipping:
- Select Print Shipping Label in the Shipping tile on the Home screen.
- Select the USPS logo.
- Select the + sign next to your postage balance. The Refill Add Postage dialog box will appear.
Note: Whenever you refill postage, the payment method and the last 4 digits of the account number are displayed in the Refill Add Postage dialog box.
Select the amount of postage you want to purchase for this refill. You can refill using a preset amount or click the Custom button to enter your own amount. The minimum you can add is $10.00; the maximum depends on your postage balance, which has a limit of $500.00.
- If you have enabled Cost Accounts, you must assign the postage refill to an account.
Click the Refill Add Postage button.Note: If you get a message “we couldn’t process your payment" and you’re using a Reserve Account or Purchase Power for payment, you may not have sufficient funds available. To resolve this error, contact customer support.
If you are using a credit card as a payment method, you will be charged 3.5% on the amount you enter for the refill.
UPDATED: January 26, 2018