VERIFIED SOLUTION i

Changing session timeout in EngageOne Server 3.X

The default inactivity timeout for accessing EngageOne is thirty minutes. This can be overridden by changing 'session_timeout' under the 'com.pb.engageone namespace' in the file \active-drive\config\config-settings.xml.

For more information refer section "Session Timeout" of the 'EngageOne Administration Guide' shipped as a part of installer.

Note: This session_timeout value is used by EngageOne Admin and Correspondent both.
UPDATED:  July 25, 2019