VERIFIED SOLUTION i

Correcting the error: Your account does not have access to eDoc sender CRID: ####### using PostalOne! and MailStream Plus

Product Affected:  MailStream Plus™
Product Feature: Mail.dat / PostalOne!
Operating System: All Platforms


 
When submitting the Mail.dat files created using MailStream Plus™, PostalOne! gives this error:
 
  • Your account does not have access to eDoc sender CRID: #######
 
Why is this happening?
 
This validation error is saying that the eDoc Submitter (Sender) CRID in the Mail.dat files that were uploaded to PostalOne! are not correct. The Customer Registration ID (CRID) value must be for the mailing location of the company that is submitting the Mail.dat files to PostalOne!
 
Please review the CRID and Mailer ID values in the job submitted with your Postal team and correct these values in your MailStream Plus job or in the post processing steps after MailStream Plus and before being submitted to PostalOne!.
 
 
 
UPDATED:  May 23, 2019