Unable to add Postage to your Franking Meter

UPDATED: 11 April 2018

In order to add postage to your meter, you must have funds available in your Postage by Phone™ account, or your Purchase Power® account.
You can view your available account balance through on your meter;

Check your postage account balance on the DM50/DM55 and DM60
Check your postage account balance on the DM100-DM200 and DM110i-DM220i
Check your postage account balance on the DM300, DM400 and DM475
Check your balance at Pitney Bowes on the Connect+ Series and SendPro P-Series

Reasons you may not have available funds:
  • You may have an outstanding invoice
  • An outstanding invoice may not have been paid in full
  • Your Direct Debit may have failed (Please refer to your bank)
  • Your Direct Debit may still be clearing through
  • Your bank transfer may not yet have been received  to your account 

Please note: 

Payments made to Pitney Bowes can take between 3 to 5 working days to post to our bank and reflect on your postage account.
Please ensure you allow adequate time for your payment to reach your account.
To avoid this type query in the future, please see further options below:
  • Direct Debit  - If you would like your invoices/ statements for postage to claim by Direct Debit
  • View your invoices online - Keep up to date with your invoices/ statements, you can easily change your invoice/statement delivery method to receive paperless or paper bills.
  • Increase your Agreed Deposit Balance/ Credit Limit -You can increase or decrease your Agreed Deposit Balance or Credit Limit dependent on your business needs.
  • Purchase Power- If you are currently using our pre-pay facility, Postage By Phone, then our credit facility, Purchase Power, might be better suited to your business needs.


  • No Downloads