VERIFIED SOLUTION i

How to change journal file encoding in EngageOne 4.4.x

EngageOne 4.4
In some cases, the journal files that get generated from EngageOne may need to have a specific encoding in order to work with Post Composition software (i.e. PCE - Post Composition Engine)

To configure the encoding please use the following steps:

1. Open your config-settings.xml file located here: ...\EngageOne_Server\batch\conf\config-settings\config-settings.xml
2. Search for the tag: <key>csv.report.encoding</key>
3. Update the value with the required encoding:

For example:


<setting>
<key>csv.report.encoding</key>
<value>${com.pb.engageone[default.file.encoding]}</value>
</setting>

To This

<setting>
<key>csv.report.encoding</key>
<value>ASCII</value>
</setting>

 
UPDATED:  June 22, 2018