VERIFIED SOLUTION i

Error "java.lang.IndexOutOfBoundsException" when deleting message content folder in EngageOne Server



 

Issue

When trying to delete a message content folder in EngageOne® Server, the following error is encountered:

java.lang.IndexOutOfBoundsException: Index 1, Size: 1

In the "admin.log", the full error below is shown:

ERROR | org.apache.axis2.rpc.receivers.RPCMessageReceiver] java.lang.IndexOutOfBoundsException: Index: 1, Size: 1
java.lang.reflect.InvocationTargetException: null
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_192]

Cause

This has been identified as a software defect in EngageOne Server version 4.4SP8 and earlier releases.

Resolution

UPDATED: August 15, 2019
A patch fix is available for EngageOne Server version 4.4SP8. 

To request a copy of the patch, please contact Technical Support quoting Reference number CES-60188.

The fix is also included in EngageOne Server version 4.4SP9 and later releases. This can be downloaded from our estore. (please contact software support for details).