VERIFIED SOLUTION i

mismatch exception - No content files found for guid

Products Affected: Engage One Inform


 

Issue

The Hub, Server bus Service has to compress the file so that Client bus can download the file. As part of the process of the compression it appends -[temp] to the file name and after compression it removes the temp extension. There have been times(rarely) the process is unable to remove this -temp extension from the file name and hence the mismatch exception.

Cause

The Hub, Server bus Service has to compress the file so that Client bus can download the file. As part of the process of the compression it appends -[temp] to the file name and after compression it removes the temp extension. There have been times(rarely) the process is unable to remove this -temp extension from the file name and hence the mismatch exception. No content files found for guid 99763fc4-c219-4f78-a07f-981829aa7427 as the actual file present at the location is like 99763fc4-c219-4f78-a07f-981829aa7427.gz.temp

Resolution

UPDATED: April 11, 2019
The user connects the Pitney Bowes support team via email software.support@pb.com to open a case to address the No content files found for guid error. The customer is requested to provide the Bus logs for the time window the issue occurred. The development team will access the information to correct the issue by rectified the file name/ remove the temp extension and re-submit the file for processing.