VERIFIED SOLUTION i

'SSL Certificate add failed, Error: 183' message observed in EngageOne Inform

Product Affected: EngageOne™ Inform
Product Feature: General

Issue

After the successful import of the certificate in the Microsoft Certificate Manager, binding the certificate with the port using 'Netsh' gives following error message:
'SSL Certificate add failed, Error: 183 Cannot create a file when that file already exists.'

Cause

This could be caused due to 'Private Key' being missing from the imported certificate.

Resolution

UPDATED: October 30, 2018
Following these steps while importing the certificate:
 
1. While exporting the certificate, make sure to check on 'Yes, export the private key'.

Export_Certificate_MMC
If certificate was imported already, that need to be deleted from respective location and needs to be re-imported using this option.

2. After importing the certificate, double click on the certificate and verify that 'You have a private key that corresponds to this certificate' is mentioned in the 'General' tab of the 'Certificate' window.

Certificate_Private_Key
 
Note: Always export the certificate in '.pfx' format because it contains the 'Private Key'