VERIFIED SOLUTION i
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Inconsistent/unexpected output on subsequent requests in EngageOne Vault

Issue

Inconsistent/unexpected output is being generate when multiple renders are being used in EngageOne Vault. For example, when a document for an account number is retrieved, it shows expected output but when the document for same account is retrieved again, it shows different font/image in the output PDF.

Cause

Each render have their own copy of resource set directory under Vault\render<n> and since subsequent requests can be sent to different renders, following can cause this behavior:
  • Resources (font/image etc) in the resource set directory used in all renders are not same.
  • fonts.ini's used in resource set directory used in all renders are not same.

Resolution

UPDATED: November 27, 2018


Match all the resources and 'fonts.ini' in resource set directories for each render by copying them manually and restart the all the rendering services.

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