VERIFIED SOLUTION i

'Cannot copy file to destination directory' message in EngageOne Content Author

Issue

On accessing template in Web application, following message is encountered:

User-added image

Cause

This could be caused if the 'setup-content-author-editor-en.exe' is not installed on the server. 

Resolution

UPDATED: December 4, 2018
Ensure 'setup-content-author-editor-en.exe' is installed. For more information refer to the section 'installation' under EnagageOne Content Author installation guide provided with the installer.