VERIFIED SOLUTION i

Error due to Output Variables containing special characters in EngageOne Server

Product Feature: Batch (Non-Accumulated)

 

Issue

When output variable used in delivery channel for file name generation contains special characters in EngageOne® Server, batch does not generate document and the following error is encountered. The special characters in reference are: &lt; (<), &amp; (&), &gt; (>), &quot; ("), and &apos; (').

Console application error message: An error was encountered at line6, column 52 when parsing the Re-composition Command File 'C:\Users\aaa\AppData\Local\Temp\rcf123456789-11-0.xml'. Correct the error and re-run/submit the job.

Cause

This has been identified as a software defect in EngageOne Server version 4.4SP9 and earlier releases.

Resolution

UPDATED: July 11, 2019
A patch fix is available for EngageOne Server version 4.4SP8 and 4.4SP9. 

To request a copy of the patch, please contact Technical Support quoting Reference number CES-62431.