VERIFIED SOLUTION i

Error 'Exception encountered while retrieving file path for file with id x: File not found [x]' in EngageOne 4.4.9 or older when trying to submit a Work Item

EngageOne 4.4.x

Issue

In EngageOne 4.4.9 or older, the following error is seen when trying to submit a work item:

Error 'Exception encountered while retrieving file path for file with id x: File not found [x]'

Cause

The reason for this error is because the work item being submitted is using an Active Content that was deleted.

This is known issue in 4.4.9 or older where Active Content dependency is not validated. An Active Content can be deleted even if its referenced by an active work item.

Resolution

UPDATED: July 16, 2019
This bug has been fixed in 4.4.10 where it is not possible to delete Active Content that it is still referenced by an active work item.