VERIFIED SOLUTION i

EngageOne - Interactive Editor Error message regarding font

Product Feature: Resource Management
 

Issue

When opening a template in the correspondent, and a font used by the template is not installed on the local machine, the following error is received:

The following fonts are not installed on your system. Substitute fonts will be used.
The delivered document uses the correct fonts and therefore may appear different than on your screen:

(name of missing font(s))

Cause

The font in question is not installed on the local machine.

Resolution

UPDATED: March 28, 2017
Locate the missing font in the c:\Windows\Fonts directory on the machine that created the Template (Doc1 Designer machine), and install on the machine where the Interactive Correspondent is being launched