VERIFIED SOLUTION i

Resolve error 03114100CF "Open printer cover and remove mailpiece." on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error code 0311-41-00CF "Open printer cover and remove mailpiece." and will not run mail.

Cause

The meter has detected a jam.

Resolution

UPDATED: September 18, 2017
You may be able to resolve the issue by rebooting and cleaning the mail path. Here are the steps to follow for a safe restart:
  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up.
  4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  5. Open all blue-handled jam releases.
  6. Remove all mail pieces and debris from the mail path.
  7. Blow non-flammable canned air onto the envelope feed deck, working from the left side of the machine to the exit.
  8. Close all blue-handled jam releases.
  9. After everything has been cleared, press the power button to power back up.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.