Resolve "Cannot delete account? This account contains transactional data and cannot be deleted" on the Connect+ series and SendPro P series
Learn how to resolve the message "Cannot delete account? This account contains transactional data and cannot be deleted" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
When trying to change the account name or code, the Connect+® / SendPro™ P Series displays the message "Cannot delete account? This account contains transactional data and cannot be deleted."
Cause
Transactions have already been run on the account you are trying to delete.
Resolution
To maintain the accuracy of your accounting data, accounts cannot be deleted once transactions are run against the account. To prevent further transactions from being run on an account, you can make the account inactive.
Note: Account names and codes cannot be reused once transactions have been run on the account.
Note: Account names and codes cannot be reused once transactions have been run on the account.
UPDATED: August 14, 2021