VERIFIED SOLUTION i

"Inspection Due" or "Inspection Required" message on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

Your meter displays an "Inspection Due" or "Inspection Required" message and may not print mail.

Cause

Your meter has not contacted the Pitney Bowes Data Center in 90 days. 

Resolution

UPDATED: March 19, 2019
Performing a balance enquiry allows your meter to communicate with Pitney Bowes.
  1. Select Funds on the Home screen.
  2. If necessary, select the Meter Funds tab. 
  3. Select Get Balance. The meter will notify you when the account balance is updated.
  4. Select OK.
  5. Select Done to return to the Home screen.