VERIFIED SOLUTION i

Resolve EngageOne - EO 4.3 GEN SOAP WS calls

Product Feature: Web Service (API)

 

Issue

When a user that is part of the System Administrators group (other than the Administrative user defined during install) attempts to run the deliverDocument web service via SOAP, the following error is received:

<faultcode>SOAP-ENV:server</faultcode>
<faultstring>Service Authentication Failed.</faultstring>

 

Cause

Only the Administrative user defined during install, or members of the Community_Administrator, Template_Manager or Delivery_Manager groups are able to run this web service

Resolution

UPDATED: April 19, 2017
Ensure the user attempting to run the web service belongs to one of the above groups